We treat customer information with great care, never for a moment risking data in unsecure storage, and we also do not sell or make any data available to any orginaztion or body, regardless of another other consideration. Your business here and all data and personal information is 100% secure and will never ever be shared, sold or distributed, either by design or some insecure problem that resulted from our oversight. We have made ADOL the place to do smart good business in diamonds in the web, and safe!
To be more specific about what we do in the way of client records and information we want to address the following points one at a time, and specifically explain our policies... Just thought you might like to know :)
We have a non-accessable local database in which we store our client records, this is not available via the internet and is 100% secure, all information that is printed is shreaded before disposial, we make G. Gordon Liddy look like a piker in the area of security, for your protection... No information is stored on insecure servers, and we take great pride in our attention to detail, protecting your data as do we our diamonds.
Can client access their data to update it?
Not thru the internet or via a web innerface, for both security reasons and the fact that we do no accounting or recordkeeping on internet capable machines, so that we can assure both ourselves and our clients that all data and all information is totally locked down and is secure at all times... With a phone call a client can change a mailing address or contact data, and we suggest that repeat clients do exactly that if a change has happened.
What do we do with the information we gather?
Nothing at all, we store that data locally and make sure that when you call we can refer to the projects in the past and work with you. We sell no data and we make no client lists or contact information available to anyone for any reason what so ever. We do not gather or track mailing address or personal data to do trends, contact lists or use the information for any reason other than to serve you better.
Can clients OPT out at any time?
Yup, since we have no mailing lists or contact sheets the only thing that a client might wish to change is a letter of refferal in the client letters page, or perhaps a project in the current projects and preview page, which we are most happy to do if requested. We might eventually do some sort of a signup mailing list for clients, but in the event that I get time to set up some sort of a mailing list it will be a "Join by choice" list that you will sign up for...
How is client data collected and secured?
Well, first we secure it by not posting that group of machines on the internet, and in this we maintain local databases and none are published or accessable via the internet. I was asked to write this page and review the privacy policy and in doing so I want to say that the keystone of what we do is client satisfaction, so we protect our data as do we what we sell and consider it as valuable as anything we have ever put in the "vault" at night..
SubTopics:
Truthful and Accurate Communications:
We're going to clearly tell you what we can do for you and we post ouor policies on line for your review for greater detail. When we quote a price or bid a project it will be in writing, and if bid on the phone it will be noted in the next mailing to you... If you were quoted always include that in your next mail, with all data about that job condensed. Straight talk and common sense are what we have in mind here, and if you like that you'll love it here.
Disclosures:
We're very proud to share both our business heritage as well as our credentials and history, we're quite proud of what we have been doing for decades, and how we have designed this business to provide the lowest possible prices to our clients and friends, as well as a very safe and enjoyable experience in their diamond shopping quest.
We're not recycled retailers folks, or marketing school wizkids, but rather we are considered professionals with a long colorful history of business in diamonds, gold, and other precious items.
Customer Satisfaction:
If there is an area of maximum focus it is here, for we know that on the internet and in the world we stand or we fall by our reputation, and a reputation is made one client at a time, with absolutely no regard for the size purchase or the amount spent. We do not care of that diamond which is perfect for your world is a 15 pointer or a 15 carat diamond, you are going to get the same care and treatement here regardless of which might be the one for you... Some companies are just about boilerplate selling and clerks, we are about providing a vast selection of the finest of the fine at prices that are both affordable and world class in their low markups...
Contact Information:
In our policies page is where all the infomation you need lives, our mailing address, our banking information and our policies about returns, refunds and business practices... If you need to contact us the fastest way is just to call, for the voice on the phone will be a full owner (we're too cheap to hire phone help}... Actually, this also lowers overhead and makes it possible for us to provide the lowest markups and the best selection every day...
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